SmartBot
SmartBot is a Shopify AI sales and support chatbot for merchants that need to answer questions and recommend products from catalog, order, page, and policy context while retaining a human handoff. The bot synchronizes supported Shopify knowledge, answers product and support questions, and recommends catalog items during a conversation. Merchants configure the knowledge sources and keep a WhatsApp handoff for conversations that need a person.
SmartBot is a Shopify AI sales and support chatbot for merchants that need to answer questions and recommend products from catalog, order, page, and policy context while retaining a human handoff. The bot synchronizes supported Shopify knowledge, answers product and support questions, and recommends catalog items during a conversation. Merchants configure the knowledge sources and keep a WhatsApp handoff for conversations that need a person.
SmartBot is a Shopify AI sales and support chatbot for merchants that need to answer questions and recommend products from catalog, order, page, and policy context while retaining a human handoff.
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- Supported Platforms
- Shopify · Web · WhatsApp
Buying view: SmartBot is aimed at Shopify stores that want product and support chat trained on store content, with a low-cost way to test catalog answers and recommendations. Its free AI-chat allowance is a lifetime total rather than a monthly allowance, and catalog size, policy learning, handoff, follow-up, and automation expand by plan.
Capabilities
SmartBot uses connected Shopify information and merchant-maintained knowledge for product questions, recommendations and customer support. Store content supplies a common basis for its replies, while merchants configure human handoff and available follow-up functions separately.
What problem it addresses
Shopify stores with large catalogs need scalable product and support answers, recommendations, handoff, and follow-up grounded in store content they maintain.
How people use it
Shoppers ask about products or store policies in the configured chat. SmartBot uses the connected catalog and maintained knowledge to answer or recommend items, with configured WhatsApp handoff available when a person needs to take over.
SmartBot uses synchronized Shopify information to answer product, delivery and order questions and recommend relevant products. The merchant adds missing information, such as special promotions or policies, to the knowledge base. After conversations, the merchant reviews chat logs and adds missing knowledge or updates outdated knowledge for later answers.
The knowledge update is a merchant action, not an automatic rewrite of store policies. Answering an order question does not itself change the order. WhatsApp live-agent handoff has its own supported scope and is not shown as a mandatory endpoint for every website conversation.
What each module does and its role
Shopify knowledge sync
SmartBot uses the connected Shopify catalog and supported store content to answer store questions. The merchant maintains policies and custom knowledge so product recommendations and support replies use the intended information.
Product and support answers
Answers product and support questions with context-aware store information. The bot grounds each response in the Shopify information available to it instead of answering from a generic prompt alone.
Product recommendations
Conversational product recommendations can guide discovery and related purchases. The conversation narrows the catalog to relevant items and gives the shopper an additional product to consider.
Knowledge and handoff controls
Merchants add FAQ, policy, and custom store knowledge that the bot may use when answering. A configured WhatsApp handoff moves conversations needing a person out of the automated path.
Sales follow-up
Smart AI follow-up continues eligible sales conversations, while AI email replies help handle email enquiries. Merchants also use product highlights and sales popups to surface selling information; each function needs its own settings rather than running after every chat.
Large-catalog automation
AI chatflow automation lets merchants configure more detailed conversation handling for larger catalogs. Catalog matching helps find relevant products; headless storefront support and custom API work require the applicable setup rather than following automatically from installing the Shopify app.
Commercial plans
Estimated from published pricing rules
SmartBot subscription budget
Independent Vendolune budget matching based on public subscription prices; not a vendor calculator.
Monthly subscription budget
Select the highest eligible plan within this budget. Usage needs are not assessed.
Subscription scope
SmartBot
One SmartBot Shopify app subscription. Product-catalog limits are shown with each plan; the Free plan's 300 AI chats are a lifetime allowance.
USD. Shopify describes monthly recurring and usage charges as billed every 30 days; annual subscriptions use the listed yearly amounts. Shopify platform fees, taxes and other services are excluded. No undisclosed higher-plan chat allowance or feature inheritance is assumed.
View official pricing detailsOne SmartBot Shopify app subscription. Product-catalog limits are shown with each plan; the Free plan's 300 AI chats are a lifetime allowance.
SmartBot plan entitlements
One SmartBot Shopify app subscription. Product-catalog limits are shown with each plan; the Free plan's 300 AI chats are a lifetime allowance.
| Plan / add-on | Allowances and feature entitlements |
|---|---|
| Free | Up to 50 products. Included plan entitlements
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| Starter | Up to 500 products. Included plan entitlements
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| Growth | Up to 3,000 products. Included plan entitlements
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| Pro | Up to 20,000 products. Included plan entitlements
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Comparable tools: price and workflow
| Tool | Workflow difference | Official public price reference |
|---|---|---|
| MooseDesk | MooseDesk: A Shopify chatbot, live-chat, FAQ, and ticketing option with a generous free allowance. SmartBot: A chatbot that learns from Shopify products and policies; its free allowance is a one-time trial pool that does not reset monthly. | Free — $0Professional — From $9/agent/monthBusiness — From $15/agent/monthMooseDesk pricing ↗ |
| Chatty | Chatty: Shopify AI sales and support chat with a useful recurring free allowance. SmartBot: A chatbot that learns from Shopify products and policies; its free allowance is a one-time trial pool that does not reset monthly. | Free — $0/monthBasic — $19.99/monthPro — $68.99/monthPlus — $199/monthChatty pricing ↗ |
| Shopify Inbox | Shopify Inbox: Free Shopify-native chat with store context, assisted replies, and an early-access AI agent. SmartBot: A chatbot that learns from Shopify products and policies; its free allowance is a one-time trial pool that does not reset monthly. | Shopify Inbox — $0 with an eligible Shopify planShopify Inbox pricing ↗ |
| Tidio (Lyro AI) | Tidio (Lyro AI): Live chat, ticketing, proactive flows, and a Lyro AI agent for smaller support teams. SmartBot: A chatbot that learns from Shopify products and policies; its free allowance is a one-time trial pool that does not reset monthly. | Free — $0Starter — $24.17/monthGrowth — From $49.17/monthPlus — From $300/month plus usagePremium — Contact salesLyro standalone — From $32.50/month for 50 conversationsTidio (Lyro AI) pricing ↗ |
| Gorgias | Gorgias: Ecommerce helpdesk and AI Agent for support and shopping conversations. SmartBot: Chatbot that learns from Shopify product and policy data; its free allowance is a one-time lifetime trial pool. | Starter — $10/month for 50 ticketsBasic — $60/month for 300 ticketsPro — $360/month for 2,000 ticketsAdvanced — $900/month for 5,000 ticketsEnterprise — Custom quoteGorgias pricing ↗ |
Frequently asked questions
What is SmartBot?
SmartBot is a Shopify AI chatbot for product questions and storefront support.
How much does SmartBot cost?
the Shopify listing publishes the current free and paid app plans. Confirm taxes, usage charges and current contract terms on the linked official pricing source before purchase.
Which tools integrate natively with SmartBot?
The verified first-party directory lists Shopify. Each connector supports a defined data path, so check its guide before assuming every object or action is available.
Who is SmartBot best for?
SmartBot is best suited to Shopify stores that want a quick storefront chatbot setup. The practical fit still depends on data volume, team skills and the systems already in use.
What are the main SmartBot alternatives?
This page compares MooseDesk, Chatty, Shopify Inbox, Tidio (Lyro AI), Gorgias. Compare their complete plan prices, workflow scope, native connections and data ownership against the same operating scenario.
What should buyers check before choosing SmartBot?
Check this boundary first: it is centered on Shopify and teams should test answer accuracy and human handoff. Run a small production-like test and confirm export, cancellation and renewal terms before a broad rollout.
Native connections
Use the documented connector to exchange supported data or trigger the supported workflow with Shopify.
SmartBot Shopify listingSources
User reviews
455 reviewsChecked Sep 20, 2026
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