Fin
Fin is an AI customer-service agent for support teams that need to use company knowledge to resolve recurring questions across channels while keeping a route to human agents. Fin can use help-center content and past support conversations, work with supported help desks, and route exceptions to a person. Answer quality therefore depends on current knowledge, configured policies, and a maintained human handoff.
Fin is an AI customer-service agent for support teams that need to use company knowledge to resolve recurring questions across channels while keeping a route to human agents. Fin can use help-center content and past support conversations, work with supported help desks, and route exceptions to a person. Answer quality therefore depends on current knowledge, configured policies, and a maintained human handoff.
Fin is an AI customer-service agent for support teams that need to use company knowledge to resolve recurring questions across channels while keeping a route to human agents.
- Views
- 0
- Uses
- 0
- Favorites
- 0
- Supported Platforms
- Shopify · Web · iOS · Android
Buying view: Fin is relevant when a support team wants an AI agent that can work across several customer-service channels and either sit beside an existing help desk or run with Intercom. Cost is tied to resolved conversations, while the quality of the knowledge, procedures, actions, and escalation rules still determines what can be automated safely.
Capabilities
Fin uses a company's approved support content, procedures, and connected actions to answer questions or complete supported service tasks across chat and other deployed channels. Its biggest advantage is the operating bridge around the AI agent: teams can define exact procedures, escalation guidance, and human ownership in the same Intercom service environment instead of treating automation as a separate bot.
What problem it addresses
Support organizations need an AI agent that can resolve requests it is authorized to handle across channels while following maintained knowledge, procedures, actions, and escalation rules.
How people use it
Answers questions across chat, email, WhatsApp, SMS, social, and voice using help-center and historical content. Procedures can take steps in external systems and hand complex or low-confidence cases to a person. Companion capabilities include Copilot, conversation topics, CX scoring, and an omnichannel inbox.
The team gives Fin support content and guidance, tests its responses and enables it on the required channels. Fin uses that context to answer customers; configured Procedures can add a business action such as looking up an order through a Data Connector. Requests that need a teammate follow the configured handoff route with their conversation context.
In the order-status Procedure example, Fin asks for an order number when it is missing, looks up the order, then returns its status and delivery estimate if found. If it cannot find the order, it offers a teammate handoff. This lookup is a configured procedure, not a step in every Fin conversation.
Commercial plans
View official pricing detailsFin charges for outcomes, not fixed usage tiers: resolutions, completed Procedures configured to end in a handoff, and disqualifications cost $0.99 each; qualifications cost $9.99. Only one outcome is charged per conversation. Existing-helpdesk minimums, Intercom seats, paid channels, Pro/Operator and Voice must be assessed separately, so the headline outcome rate is not an all-in monthly price.
Fin AI Agent
| Product or sales surface | Scope | Public price and status |
|---|---|---|
| Fin with your current helpdesk | For adding Fin to an existing helpdesk such as Salesforce or HubSpot. Included plan entitlements
| US$0.99 for resolutions, Procedure handoffs or disqualifications; US$9.99 for qualificationsMinimum 50 outcomes/month |
| Fin with Intercom helpdesk | The current Fin page lists the entry Intercom seat price from $29/month. Final seat cost depends on the Intercom plan and billing cycle; outcome and channel charges are separate. Included plan entitlements
| Outcome charges plus Intercom seats from US$29/seat/month |
| Pro add-on | For monitoring, evaluating and improving Fin performance. Included plan entitlements
| From $99/month |
| Copilot add-on | US$35/user/month; the specific availability FAQ currently names Salesforce, despite a broader integration claim elsewhere on the page. Confirm the target helpdesk. Included plan entitlements
| $35/user/month |
| Early Stage Program | For eligible startups applying to Intercom's startup offer. Included plan entitlements
| Fin free for one year93% off Intercom |
| Fin Voice | Available to selected customers through a sales agreement. Included plan entitlements
| Custom quote |
Comparable tools: price and workflow
| Tool | Workflow difference | Official public price reference |
|---|---|---|
| Zendesk AI | Zendesk AI: Zendesk customer service plans with outcome-priced AI agents and enterprise controls. Fin: Intercom AI customer-service agent that can connect to an existing help desk and is priced per resolved outcome. | Support Team — $19/agent/month billed annuallySuite Team — $55/agent/month billed annuallySuite Professional — $115/agent/month billed annuallySuite Enterprise + Copilot — contact salesCopilot add-on — $50/agent/month billed annuallyZendesk pricing ↗ |
| Gorgias | Gorgias: Ecommerce helpdesk and AI Agent for support and shopping conversations. Fin: Intercom AI customer-service agent that can connect to an existing help desk and is priced per resolved outcome. | Starter — $10/month for 50 ticketsBasic — $60/month for 300 ticketsPro — $360/month for 2,000 ticketsAdvanced — $900/month for 5,000 ticketsEnterprise — custom pricingAI Agent add-on — $1 per resolution with monthly billing or $0.90 per resolution with an annual commitmentGorgias pricing ↗ |
| Tidio (Lyro AI) | Tidio (Lyro AI): Live chat, ticketing, proactive flows, and a Lyro AI agent for smaller support teams. Fin: Intercom AI customer-service agent that can connect to an existing help desk and is priced per resolved outcome. | Free — $0Starter — $24.17/monthGrowth — from $49.17/monthPlus — from $300/month plus usagePremium — contact salesLyro standalone — from $32.50/month for 50 conversationsTidio pricing ↗ |
| Help Scout | Help Scout: Help Scout gives a support team a shared workspace for email, chat, and connected store context. Fin: Intercom AI customer-service agent that can connect to an existing help desk and is priced per resolved outcome. | Free — $0; up to 5 usersStandard — $25/user/monthPlus — $45/user/monthPro — $75/user/monthAI Answers add-on — $0.75 per resolutionHelp Scout pricing ↗ |
| Freshdesk | Freshdesk: Freshdesk helps ecommerce teams organize customer questions, agent work, and service automation around a growing ecommerce operation. Fin: Intercom AI customer-service agent that can connect to an existing help desk and is priced per resolved outcome. | Free program — $0 after the trial for eligible small teamsGrowth — $19/agent/month billed annuallyPro — $55/agent/month billed annuallyEnterprise — $89/agent/month billed annuallyExtra Freddy AI Agent sessions — $49 per 100 sessions after the included 500Freshdesk pricing ↗ |
Frequently asked questions
What is Fin AI Agent?
Fin is Intercom's AI customer-service agent. It answers from approved support knowledge, follows configured procedures, can retrieve supported customer context and hands unresolved conversations to a human team in the connected helpdesk.
How much does Fin cost?
With Intercom, Fin starts at $0.99 per outcome and the helpdesk seat plan is charged separately; current Intercom plans start at $39 per full seat monthly or $29 per seat with annual billing. Fin for an external helpdesk is also $0.99 per outcome with no seat fee, but minimum commitments apply and access is sales-led.
Which helpdesks work with Fin?
Fin supports deployments with Intercom, Freshdesk and Freshchat, Salesforce Service Cloud and HubSpot Service Hub. Availability and setup differ by helpdesk, so teams should confirm supported channels, handoff fields and commercial minimums for their chosen route.
Which customer-service channels can Fin handle?
Fin can work across documented channels such as chat, email and supported voice or messaging deployments. The active channels depend on the connected helpdesk, plan and rollout configuration, and each channel should be tested before broad release.
How does Fin learn what to answer?
Teams connect approved knowledge sources and add guidance or procedures for policy-driven work. Fin retrieves relevant information at answer time; operators still need to maintain source content, test likely questions and review failures or outdated answers.
Can Fin retrieve Shopify or Stripe data?
Yes. Fin lists prebuilt data connectors for Shopify, Stripe, Salesforce CRM, HubSpot CRM and Statuspage. A connector exposes only its supported data and actions under the configured permissions; custom operations may require Fin's API options on eligible plans.
Can Fin hand a conversation to a human agent?
Yes. Teams configure when Fin should answer, ask a clarifying question or hand off to a human queue. Before launch, test missing knowledge, angry customers, account-specific requests and restricted actions so the escalation route preserves the conversation context.
Native connections
Deploy Fin in the documented helpdesk to answer from approved knowledge and hand unresolved conversations to human support.
Fin integrationsDeploy Fin in the documented helpdesk to answer from approved knowledge and hand unresolved conversations to human support.
Fin integrationsDeploy Fin in the documented helpdesk to answer from approved knowledge and hand unresolved conversations to human support.
Fin integrationsDeploy Fin in the documented helpdesk to answer from approved knowledge and hand unresolved conversations to human support.
Fin integrationsUse Fin's prebuilt data connector to retrieve supported customer or business context during a conversation.
Fin integrationsUse Fin's prebuilt data connector to retrieve supported customer or business context during a conversation.
Fin integrationsUse Fin's prebuilt data connector to retrieve supported customer or business context during a conversation.
Fin integrationsUse Fin's prebuilt data connector to retrieve supported customer or business context during a conversation.
Fin integrationsUse Fin's prebuilt data connector to retrieve supported customer or business context during a conversation.
Fin integrationsSources
- Fin official product page
- G2 product-scoped review collection
- Capterra product-scoped review collection
- Fin AI Agent explained
- Fin procedures
- Official pricing and purchasing conditions
- Freshdesk connection
- HubSpot Service Hub connection
- Zendesk pricing
- Gorgias pricing
- Tidio pricing
- Help Scout pricing
- Freshdesk pricing
- Fin integrations
- Fin and Intercom plans
- Fin outcome pricing
User reviews
1,095 ratingsChecked Sep 20, 2026
Fin by Intercom reviews and ratings on the exact product profile; count-only tab.
Individual reviews cannot be linked here. Open the original platform to read them.
More reviews on TrustRadius3,911 reviewsChecked Sep 20, 2026
Fin seller-profile product reviews; count-only tab because no stable individual-review link was captured.
Individual reviews cannot be linked here. Open the original platform to read them.
More reviews on G2Fin
Content checked: